Patient Engagement is considered to be one of the key drivers of improved healthcare outcomes and patient satisfaction. An effective “Patient Engagement” program can be leveraged to benefit both the patient and the provider. Calpion’s Anodyne platform provides a powerful tool for “Patient Financial Engagement” using a set of tools to enable “Seamless” and “Automated” interaction with patients.
Anodyne helps in efficient management of interactions between providers and patients with regards to the latter’s financial liabilities. It allows scheduling of regular reminders to patients through phone calls, email and text messages, fully complying with all patient communication rules and mandates and enables out-of-pocket collections and payment processing. It provides both inbound and outbound channels for communication i.e. provider to patient outreach and for patients to reach out to providers, using the channel of their choice for making payments.
Anodyne leverages advanced analytics capabilities to figure out the best possible options for engaging with patients in terms of the mode (phone, email, text etc.), time of the day and frequency. This leads to a much enhanced patient experience and improved outcomes.