Businesses can link their ERP and CRM software Integration to improve efficiency and optimize company procedures. With an ocean of consumer data generated daily, company leaders face a more complex business climate than ever since the epidemic. Client information is adequately managed and will become the most significant source of inefficiency in forecasting, decision-making, and, ultimately, the sales and buying processes. Customers are a company's most important asset. How can you successfully cope with these issues while developing profitable client relationships?
Businesses often acquire enterprise resource planning (ERP) and customer relationship management (CRM) software separately to address these concerns. CRM involves front-end data, such as documenting customer interactions, sales monitoring, pipeline management, prospecting, and developing/evaluating marketing campaigns.
This assists firms in better understanding prospects and clients, managing relationships and the sales pipeline, and upselling and cross-selling products. On the other hand, ERP software covers essential backend procedures such as purchase history, billing and shipping information, accounting information, financial data, and supply chain management details.
ERP and CRM solutions are typically purchased and deployed independently by enterprises. If your ERP and CRM systems have databases, you must constantly worry about keeping them synchronized. Adding integrated CRM capability to your ERP solution ensures that both designs share a single database, adjusting in any system accessible instantly. Customers will get billed more quickly, and product returns can be automated between systems, providing your firm with a better understanding of all sales process stages.
1. Accessibility to customer info
How well does your company know its customers? The most significant advantage of integrating ERP and CRM is that it provides a comprehensive view of your customers. These solutions give you complete visibility into your customers' purchase habits and general needs, from sales and support to finance and accounting.
ERP and CRM integration gives you a greater understanding of your consumer base. It may help you create long-term partnerships and identify areas for future growth. Consistent data allows for improved analytics and reporting, allowing you to track client preferences, profitability, and loyalty changes.
2. Improved mobility
When your staff is amid a touchpoint in a customer's journey, having on-the-go access to all client stocks and orders and product and pricing information can help them close transactions more quickly – they need up-to-date data during the encounter, not after.
Effective CRM and ERP integration will make communication easier for employees from various departments. Using ERP system software, a staff member can monitor a customer's credit limit, current balance, a list of outstanding invoices, and prior orders providing a complete picture of the customer's purchasing patterns. Streamlined information keeps everyone in your company on the same page.
3. Business functions are monitored in real-time
Improved access to critical information A properly integrated CRM and ERP solution will give employees real-time access to crucial data. They can get information on inventory levels, shipments, customer financials, order history, returns, payments, pricing, and more at the click of a button.
4. Removing data entry and duplication process
Although both ERP and CRM systems save account and contact information, they serve different purposes: CRM focuses on support/sales and prospects, whereas ERP focuses on inventory, warehousing, shipping, and billing addresses. By providing identical rules for each system, the ERP and CRM interface eliminates the time-consuming necessity of repeated data entry. For example, any changes to the ERP database will immediately get reflected in the CRM system. and vice versa. The same concept applies to adding or removing custom fields, new entries, or database modifications.
5. Order, inventory, and quote management
Having to transfer systems and re-enter data many times after a CRM proposal has generated order in the ERP software is neither time-sensitive nor practical. With ERP and CRM integration, firms may convert recommendations (made in the CRM) into actual data (performed and tracked at the ERP level) using a single system, decreasing data management time, and enhancing company productivity. Furthermore, a sales team would have improved visibility regarding customer order progress updates and easy access to make essential changes if necessary. Again, while quoting a prospect/customer in CRM, a sales representative can quote the correct pricing using the connected ERP solution to access the most up-to-date pricing information.
6. Marketing Insights
CRM and ERP software integration can enable more significant marketing insights based on financial data and improved logistical marketing campaign planning. For example, analyzing the relationship between the timing of marketing activity, such as email blasts and client sales, can help businesses determine what works best.
7. Reduce Training Costs
According to statistics, firms spend an average of $1,071 per employee per year and 64 hours per year educating staff - a significant amount of money and lost time. There is no need to maintain two different systems with a single, unified platform for both ERP and CRM, resulting in lower IT expenditures. Similarly, when CRM and ERP Integration gets implemented efficiently, the support and training sessions required will decrease, as the training sessions will be focused only on the combined system rather than the distinct systems. Employees may be hesitant to adopt more than one piece of software, especially if it requires substantial training. Learning to use both ERP and CRM simultaneously might be difficult.
As you can see, integrating CRM and ERP software benefits a wide range of departments. If you already have CRM and ERP applications, check to see if there is any built-in compatibility for data interchange. Alternatively, identify new CRM and ERP systems that work effectively together if you seek solution recommendations. We at Calpion have unmatched competence in implementing and maintaining CRM and Enterprise Resource Planning (ERP) software and data insights to save businesses time and money. Our mission is to acquire corporate technology that is simple, transparent, and cost-effective. And we have built several custom Salesforce solutions, SAP, Oracle, and Tableau applications for our clients globally based on their business requirements. You can contact us to understand how we guide our clients with tailor-made custom solutions.
Shane is an Associate Director at Calpion Inc. Shane brings a decade of experience providing enterprise-level solutions using applied artificial intelligence for organizations from Fortune 500 to high scalability startups. Being a graduate in engineering and a post-graduate in international business, Shane comes with sharp business acumen to grow businesses and provide cutting-edge solutions for clients in their digital transformation journey. With experience applying futuristic technologies for various industries, Shane is the go-to expert on artificial intelligence, deep learning, and enterprise software solutions. He loves talking to CXOs about their challenges, planning, and charting the best way forward.